Terms and Conditions
The following provides an outline of our Terms and Conditions policy in respect of purchases made at an event run by ourselves. The items we supply as part of either a Silent Auction or Live Auction to the Charity form part of our contract with them and the process is designed to assist the Charity in raising money. Each item (referred to as a lot) will have a reserve price, this is usually set artificially low in order to attract bids and is designed ideally for the item to sell for considerably more. Most of the physical items i.e. memorabilia, jewellery, art are brought to the event and displayed on the panels for inspection prior to and during the event. Experiences sold are described fully in the brochure or on the tech, however staff are also available to assist with any questions you may have about a particular product or experience. Client items (Items the Client has provided and also listed in the Auction) are supplied directly by the Client and as such they will warranty such items – not ourselves
Policy on Placing a Bid at an event
As part of either the Silent Auction or the Live Auction you may have the opportunity to bid on an item/s in either the brochure or viewable on a Technology platform such as iPads or mobile phones.
Before you place a bid, please be aware that should you win the item, you will be required to pay in full either at the venue or within 7 days post event. As printed in the brochure you must not bid on an item unless you have the wherewith all to complete the sale. These terms are also visible on the tech and form part of the login account procedure.
You cannot simply withdraw your bid post event as you are legally bound to complete the purchase, so if you are at all unsure then please do not enter a bid.
Certificate of Authenticity
The Memorabilia sold will have a certificate of Authenticity attached to the rear and is sequentially numbered. We keep records as to where and when the item was purchased and wherever possible its provenance. We do buy from recognised approved dealers in the UK and America all of whom have a track record in supplying such pieces or signatures. If for whatever reason you are concerned about the Authenticity of a piece then please contact us directly to discuss your concerns. We can, if required direct you to an independent appraiser (subject to them having the necessary knowledge and skills to evaluate the piece) post event. You can also choose to send memorabilia purchased -at your own cost to an independent valuer to ascertain its authenticity (subject to that appraiser having the correct knowledge and skill set to evaluate the piece properly). We take every care possible to ensure that all items we supply are genuine but if there is ever any doubt then we will supply the necessary proof of provenance.
Refunds
We can at our discretion and with the consent of the Charity , agree to refund or part refund a purchase should it be faulty in any way. If the item was collected on the night as opposed to being despatched at a later date then you must inspect it first before leaving the venue, as we can’t rectify any issues after you have accepted its condition.
Memorabilia delivered to you post event, that is damaged in transit as can happen from time to time will be collected and replaced at our own cost. If a replacement item isn’t available then we will refund in full immediately.
Experiences
As part of the Silent Auction or the Live auction we will list experiences available to purchase, as with memorabilia please do not bid on an experience if you can’t pay for it in full either on the night or within 7 days post event. It is a condition of bidding that if you win the experience you cannot cancel the purchase post event. Please take care when setting up your details to bid using technology that you do not share such details with anyone else. Normally you will receive an authentication advice either by email or SMS once you have set up your bidding account.
Experience Vouchers
Once payment is made for any experience/s supplied by ourselves, you will be issued a redemption voucher via email withing 1 working day of payment.
Your voucher will be valid between 12 and 24 months depending on the experience purchased. This will be stated clearly at the time of purchase as well as on the voucher.
You can for a small charge re-assign the voucher to another person with our consent but you must notify us immediately, The voucher is assigned to you only as the lead booker and we can’t accept third party instructions in respect of the experience without your consent.
Refunds, Substitution and Extensions
We accept from time-to-time circumstance can change and we will always try our best to find an alternative to the same or similar value. We can also at our discretion extend a voucher in special circumstances in order that you can redeem your item.
However we cannot purchase items back, the reason being the bid amount contains charity profit which we are unable to recoup from the charity concerned.
Please note we cannot offer refunds on Experiences.
